Privacy Policy

Introduction

VideoASMR.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered ASMR video creation platform at videoasmr.ai.

Information We Collect

Personal Information

We may collect the following personal information:

• Account Information: Name, email address, username, and password
• Payment Information: Billing address, payment method details (processed securely by our payment providers)
• Profile Information: Any additional information you choose to provide in your profile
• Communication Data: Messages you send us through support channels

Content and Usage Data

• Video Content: Videos you create, upload, or generate using our AI tools
• Metadata: Information about your video projects, settings, and preferences
• Usage Analytics: How you interact with our platform, features used, and performance metrics
• Device Information: Browser type, operating system, IP address, and device identifiers

AI Training Data

We do not use your personal video content to train our AI models without your explicit consent. Our AI models are trained on publicly available datasets and licensed content.

How We Use Your Information

We use your information to:

• Provide and operate our video creation services
• Process payments and manage subscriptions
• Improve our AI algorithms and platform features
• Send important service notifications and updates
• Provide customer support and respond to inquiries
• Detect and prevent fraud and abuse
• Comply with legal obligations

Information Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

Service Providers

We may share information with trusted service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email delivery and communication
• Analytics and monitoring
• Customer support

Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights and safety.

Data Storage and Security

Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure cloud infrastructure

Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. Video content may be retained according to your subscription plan and storage limits.

International Data Transfers

Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

Your Privacy Rights

Access and Control

You have the right to:

• Access your personal information
• Update or correct your data
• Delete your account and associated data
• Export your content
• Opt out of marketing communications

Regional Privacy Rights

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized experiences
• Enable essential platform functionality

You can control cookie preferences through your browser settings. See our Cookie Policy for more details.

Third-Party Services

Our platform may integrate with third-party services such as:

• Payment processors (Stripe, PayPal)
• Cloud storage providers
• Analytics services
• Social media platforms

These services have their own privacy policies that govern their data practices.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

AI and Machine Learning

Our AI systems may process your content to provide video generation services. We implement privacy-preserving techniques and do not use your personal content for AI training without consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our platform. Your continued use after changes indicates acceptance.

Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us at:

Data Protection Officer

For EU users, you may contact our Data Protection Officer at contact@videoasmr.ai with "DPO" in the subject line.